FREQUENTLY ASKED QUESTIONS

Where can I watch your author events?

Our events are live streamed as Zoom Webinars.

Where do I download the latest version of Zoom?
You can download the latest version of Zoom from Zoom’s Download Center

It is not a requirement to download Zoom but for the best possible Zoom experience, we recommend it!

Learn more about downloading Zoom.

 

Do you need an account to use Zoom?
A Zoom account is not required if you are strictly joining Zoom Meetings as a participant. If someone invites you to their meeting, you can join as a participant without creating an account. Learn more about joining a Zoom meeting.  A Zoom account is only required if you need to create your own meetings and send invitations to participants.


How do I sign up for Zoom?
You can sign up for a free Zoom account at zoom.us/signup

 

How much does Zoom cost?
A basic Zoom license is free. 

How do I join a Zoom meeting?
You can join a meeting by clicking the meeting link or going to join.zoom.us and entering in the meeting ID. Learn more about joining a meeting.  

 

How do I join computer/device audio?
On most devices, you can join computer/device audio by clicking Join AudioJoin with Computer Audio, or Audio to access the audio settings. Learn more about connecting your audio.


Why isn’t my window showing up when I log on, like my other Zoom meetings?

Our programs are streamed as Zoom Webinars, not meetings. Viewers are not seen or heard but can ask our guests questions in the Q & A.


When will I receive the link to my event?

You will receive your Zoom link in an email 1 day before and 1 hour before the event. If you purchase within 1 day of the event, you'll receive a link immediately following your purchase.  


What if I didn’t receive my link to my event?

Check your spam or junk folder. Please note: your emails will be coming from "JCC Rochester"


Can I share my Zoom links with friends and family?

Links are intended for you and your household only. Please do not share.

 

How can I watch on my big screen television?

For newer televisions with HDMI ports, you just need an HDMI cable. Connect one end of the cable to your computer or laptop and the other end into the TV. Change the source to that HDMI port and the program should display on your screen. There are many other ways to enjoy Zoom on your TVs depending on what kind of computer and television you are using. Google “casting zoom to tv,” and you’ll find many tutorials on how to do it.

 

When should I join the webinar?

We begin broadcasting about 5 minutes before start time to allow for viewers to get on. If you click through the link and receive a message that states, “waiting for host to start the webinar,” please be patient, we will be right with you!

 

Can I ask the author a question?

Of course! We invite you to ask your questions in the Q & A feature located at the bottom of your Zoom window. 


What if I can’t watch the program live – will there be a recording available?

Yes, we are recording all of our events and they will be available for all ticket holders for seven days after each event. Please email us for your recording link!

 

What if I just can’t figure Zoom out at all?

We are happy to work with you to get you up and running on Zoom. Please email us in advance of the program you are interested in watching so we can work with you to get you access!